Refund and Delivery Policy

1. Scope

This policy covers every DaisySoft software license bought on the DaisySoft website. Whether a product is a 1-year pass or a subscription is shown on its product page and at checkout.

Purchases made on the App Store follow Apple's refund policy, and refunds must be requested through Apple. International payments are processed by our reseller, Paddle, which handles payments and refunds under the same terms as this policy.

2. Delivery

DaisySoft sells software licenses only. Nothing is shipped, and there is no shipping fee.

As soon as payment completes, the license is added to the DaisySoft account that paid for it. Download the app from its product page and sign in with the same account to start using it. The payment confirmation screen also shows the result.

If the license does not appear in your account after payment, email hindoog@daisysoft.net with your account email and order number. We will check and add it within 1 business day.

3. Free trial

Paid products include a free trial before purchase. The trial length is shown on the product page and in the app. No payment details are needed for the trial, and you are never charged automatically when it ends.

4. Passes (one-time payment)

A pass is paid once, with no auto-renewal. It gives access for 12 months from the payment date (SpliTak 1-year pass), and no single payment covers more than 12 months. Nothing is charged when it ends; buy again to get another 12 months from that day.

Ask within 7 days of payment and we refund the full amount.

If you ask after 7 days, we refund the payment minus one twelfth of it for each month used (counting the month you started). There is no cancellation fee.

However, if a defect keeps the software from working and we cannot fix it, we refund the full amount at any time.

5. Subscriptions (monthly and annual)

A subscription renews automatically and is charged to the payment method you registered at your first payment. Monthly plans renew every month and annual plans every year, on the same date as the first payment (or the last day of the month when that date does not exist). The amount and next billing date are shown at checkout and in the payment email.

Each payment gives access for 1 month (monthly) or 12 months (annual) from the payment date, until the day before the next billing date. No single payment covers more than 12 months.

For both the first payment and each renewal, ask within 7 days of that payment and we refund it in full.

You can cancel at any time. After you cancel, you are not charged again, and you can keep using the software until the end of the period you already paid for.

How to cancel: sign in on My account or the DaiLight subscription page and select “구독 해지” (Cancel subscription); it takes effect immediately. You can also email hindoog@daisysoft.net from your account email address; we cancel within 1 business day and confirm by email. If you ask by the day before your next billing date, that payment is not charged.

If you cancel an annual subscription more than 7 days after payment and ask for a refund, we refund the remaining amount after subtracting the same product's monthly subscription price for each month used (including the current month). There is no cancellation fee.

If we raise a subscription price, we email you at least 30 days in advance and ask for your consent. If you do not agree, you can cancel before the next billing date.

6. Duplicate or incorrect charges

If you were charged twice for the same product or charged in error, we refund the full amount at any time.

7. How to request a refund

Email hindoog@daisysoft.net with your account email and order number. You can find the order number on the payment confirmation screen and in the receipt email.

We cancel the payment within 3 business days of your request. Card refunds can take another 3 to 7 business days to appear, depending on your card issuer. Refunds go back to the original payment method.

Once a refund is complete, the license from that payment is deactivated.

8. Contact

Seller: DaisySoft (데이지소프트), representative 이순호, business registration no. 418-17-02551, mail-order business no. 제2026-경기양주-2160호
Address: 경기도 양주시 회천로 200, 2504동 609호, Republic of Korea · Phone: +82 10-2915-2058
Contact: hindoog@daisysoft.net

If we change this policy, we update the effective date and content on this page. Changes apply to payments made after the effective date.